Frequently Asked Questions
Q: What type of products do you sell? A: We specialize in digital woodworking plans, which are delivered electronically via email and can be downloaded directly from our Shopify store.
Q: What is the format of the digital plans? A: Our digital plans are in PDF format and are designed to be easily printable and readable on most devices.
Q: What units of measurement are used in the plans? A: All measurements in our digital plans are in inches and are based on the Imperial system.
Q: Can I return or exchange a digital plan if I'm not satisfied? A: Unfortunately, due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges.
Q: How do I access my digital plan after purchase? A: Once payment is confirmed, you will receive an email with a downloadable link to access your digital woodworking plan. You can also access your digital plan through your Shopify account.
Q: What if I make a mistake with my order? A: In the rare event of a mistaken order, we will do our best to assist you in resolving the issue. Please contact us at [support email] for assistance.
Q: Are the digital plans suitable for commercial use? A: No, our digital woodworking plans are for personal, non-commercial use only. You are not permitted to resell, distribute, or share our digital plans with others.
Q: How do I contact your customer support team? A: You can contact us at plansdiy@yandex.com with any questions or concerns. We will respond to your inquiry within 24-48 hours.
Q: Is my personal and payment information secure? A: Yes, our website and payment gateway are secured with Shopify SSL encryption to ensure a safe and secure shopping experience. We comply with all applicable data protection laws to protect your personal information.